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Privacy Policy

Last updated: 20/08/2025

At Coached By Clo (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website coachedbyclo.co.uk, engage with our services, or communicate with us.

1. Information We Collect

We may collect the following types of personal data when you use our website or services:

  • Personal identification details (name, email address, phone number).

  • Health and lifestyle information (only when voluntarily provided for coaching purposes).

  • Payment information (if purchasing coaching services – processed securely via third-party providers).

  • Technical information (such as IP address, browser type, device information, cookies, and usage data).

2. How We Use Your Information

We use your information to:

  • Provide coaching services and support.

  • Personalise your experience and training plans.

  • Process payments securely.

  • Communicate updates, resources, and offers (with your consent).

  • Improve our website, services, and client experience.

  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you voluntarily provide information or sign up for marketing.

  • Contract – when processing is necessary to deliver coaching services.

  • Legal obligation – where required to comply with law.

  • Legitimate interests – to operate, improve, and market our services responsibly.

4. Sharing Your Information

We will never sell your personal data. We may share information only with:

  • Trusted third-party service providers (e.g., payment processors, email platforms, scheduling tools).

  • Professional advisors (e.g., legal, accounting) when necessary.

  • Authorities, if required by law.

5. Data Retention

We keep your data only as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete it.

6. Your Rights

Under UK data protection law (UK GDPR & Data Protection Act 2018), you have the right to:

  • Access a copy of your personal data.

  • Request correction of inaccurate information.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time (e.g., unsubscribe from emails).

To exercise your rights, contact us at: [insert your email address].

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience and analyse traffic. You can manage or disable cookies through your browser settings.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies before providing any personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Coached by Clo
📧 Email: cbc.coachedbyclo@gmail.com
🌍 Website: https://coachedbyclo.co.uk

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

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