Shipping Policy

Last updated: 20/08/2025

At Coached by Clo, we want to make sure your orders are delivered quickly and securely. This Shipping Policy explains how we handle delivery of physical products purchased through our website coachedbyclo.co.uk.

Processing Times

• Orders are typically processed within 2–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has been shipped.

• If there are delays due to high demand or stock issues, we will notify you via email.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout and depend on your location and the weight/size of your order.

• We currently ship to the UK (and may expand internationally in future).

• Estimated delivery times:

  • UK Standard Delivery: 3–5 business days

  • UK Express Delivery: 1–2 business days

International Shipping

• If international shipping becomes available, rates and delivery times will vary by country.

• Customers are responsible for any customs duties, import taxes, or local delivery charges.

Order Tracking

• Once your order is shipped, you will receive tracking information (where available).

• If you do not receive your order within the expected timeframe, please contact us at [insert email address].

Damaged, Lost, or Missing Items

• If your order arrives damaged, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

• If your package is lost in transit, we will work with the courier to resolve the issue.

Returns & Refunds

Please see our Refund Policy for details on returns, exchanges, and refunds.

Contact Us

If you have any questions about shipping, please contact us at:

📧 Email: [insert email address]
🌍 Website: https://coachedbyclo.co.uk